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Warranty:(90) days warranty on rebuilt parts (30) days on all others. It does not cover removal, installation or labor. Except as expressly provided above. There is no warranty, guaranty, merchantabilty or fitness for a particular purpose, or of anykind, express or implied, with repsect to the services performed or parts furnished by us. and we do not, ofcourse, make any guaranty with respect to any other parts. If repairs later become necessary due to other defective parts, they will be charged separatley.
Note: The Warranty Period starts on the date of purchase from Southern Tractor Service and Salvage. Your dated sales receipt, showing the date of purchase, is your proof of the purchase date. You may be required to provide proof of purchase as a condition of receiving warranty service. This warranty is valid only within the United States of America.
(core must be returned within 30 days for credit)
NOTE: a service charge of (1.5%) per month (annual rate 18%) will be charged on account balance outstanding thirty (30) days or more.
Shipping and insurance will be billed on a actual basis.
Buyers must provide a ship to zip code for us to provide the accurate shipping charges. By default no items are shipped insured unless specified by the buyer. We ship via (UPS, DHL, USF Dugan, R&L Carriers, Yellow Freight, AAA Cooper, FedEx Freight and, in some cases, USPS) after confirmed funds have arrived. Most items are shipped within 3 days of confirmed payment but could take up to 9 days in some cases. All orders are shipped via (UPS, DHL, USF Dugan, R&L Carriers, Yellow Freight, AAA Cooper, FedEx Freight and, in some cases, USPS) estimated time for delivery is 7-14 days, unless you request an alternate shipping method additional charges will apply . If an alternate method is chosen, delivery time will depend upon the type of shipping service you have specified and your location.
Damaged Returns
Your product should arrive in working order. However, if you receive a product in damaged or defective condition, please Contact Us. We will send you a replacement - usually at no charge.
When contacting us, please provide the following information:
1) Order number 2) Item ID and Description 3) Description of damage or defect (Was outside box damaged? How, where, and in what way was the product damaged? Please be as clear and specific as possible...)
We will issue a UPS Call Tag for the pick-up and return of the damaged or defective product.
Your request for the replacement of a product must be submitted within three business days of delivery.
We do not issue credits for unauthorized returns.
Defective/DOA Returns
We want to be sure that the products you ordered will perform according to the manufacturer specifications, without defects straight out of the box. Since defects do occur upon occasion, all defective products may be returned for credit or replacement at our discretion. Any defect that occurs after the product has been in use is not returnable to us. You will need to refer to the original manufacturer warrantee for return instructions, if applicable. Your return request must be issued to us within 10 days from the delivery date. Product that does not meet personal preferences for color, size, feel, etc. cannot be considered defective.
Refusals
We will not be liable if you order the wrong product. We provide product description and a photo (whenever possible) so that you can make an educated buying decision. If a delivery is refused due to customer error, the purchase price of the product will be refunded, minus a 20% restocking fee, but you will be charged for the freight costs and the small order fee, if applicable.
If the package arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept a damaged package, please make sure it is noted on the carrier delivery record in order for us to file a damage claim in the event that the actual product is also damaged.
Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Send an e-mail message via this Contact Us link to arrange for carrier inspection and a pick up of damaged merchandise.
In the event that we make a shipping error, we will arrange a carrier to come to your location and pick up the returned merchandise.
Missing or Lost Items
We use the most reliable shipping methods available (UPS, DHL, USF Dugan, R&L Carriers, Yellow Freight, AAA Cooper, FedEx Freight and, in some cases, USPS). Some packages may be delayed or lost for reasons out of our control. Please allow three business days beyond the anticipated delivery date before reporting any lost or missing shipments to us.
If you still have not received your product after this time, please contact us.
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